lukycola Privacy Policy – How We Handle Your Data

lukycola ("we", "our", "the platform") is committed to protecting the personal information of players who use our online gaming platform. This Privacy Policy explains what data we collect, why we collect it, how it is used, and the rights you have over your personal information.

By registering an account on lukycola and using the platform, you agree to the collection and use of information in accordance with this policy. This policy applies to all interactions with the platform — including through the website and the lukycola mobile app for Android and iOS.

This policy should be read together with our Terms and Conditions. If you have questions about any part of this policy, contact our support team at [email protected].

lukycola collects personal information at the point of registration, during KYC (Know Your Customer) verification, and through ongoing use of the platform. The types of data we collect include:

We do not collect sensitive personal information beyond what is listed above. We do not request your credit card details or cryptocurrency wallet information as these are not accepted payment methods on the platform.

lukycola uses the personal information it collects for the following purposes:

• Account creation and management — to register your account, verify your identity, and manage your player profile.
• Platform provision — to provide access to games, process bets and gaming sessions, and manage your PHP wallet balance.
• Transaction processing — to process PHP deposits and withdrawals through your chosen Philippine-local payment method and to maintain your transaction history.
• Security and fraud prevention — to detect and prevent unauthorised account access, duplicate accounts, fraudulent deposits, and money laundering activity.
• KYC compliance — to verify your age (21+) and identity before withdrawals are processed.
• Customer support — to respond to your enquiries and resolve account issues.
• Platform improvement — to analyse aggregate usage patterns and improve platform performance, game availability, and user experience.
• Responsible gaming — to monitor account activity and support the responsible gaming tools available on the platform, including deposit limits and self-exclusion.
• Communications — to send account-related notifications, OTP codes for secure login, and updates relevant to your account status.

We do not use your personal data for profiling unrelated to gaming operations or for selling to third-party advertisers.

lukycola does not sell, rent, or share your personal information with third parties for their own commercial or marketing purposes. Data is shared with external parties only in the following limited circumstances:

• Payment processors — your payment details are shared with Philippine-local payment service providers solely to process PHP deposits and withdrawals. These providers handle data under their own privacy and security standards.
• Identity verification providers — your identity documents may be processed by a third-party KYC verification service to confirm your age and identity as required before withdrawals.
• Platform technology providers — game software studios and platform infrastructure providers may receive technical session data necessary to deliver their services within the lukycola platform.
• Legal and regulatory obligations — if required by law, court order, or a competent authority, lukycola may disclose account and transaction information. We will notify you of such requests where we are legally permitted to do so.
• Business transfers — in the event of a merger, acquisition, or sale of platform assets, your data may be transferred to the successor entity, subject to equivalent privacy protections.

lukycola employs multiple layers of technical and operational security to protect your personal information:

• SSL encryption on all connections between your device and the platform, covering your login, account details, and all transaction data in transit.
• OTP (one-time password) verification for logins and sensitive account actions, sent to your registered mobile number.
• Access controls that limit staff access to personal data to those with a legitimate operational need.
• Secure data storage for account information and transaction records, protected against unauthorised access.

While we take these measures seriously, no internet transmission or digital storage system is completely immune to risk. You also play an important role in keeping your account secure — use a unique password, never share your OTP codes, and contact support immediately if you suspect your account has been compromised.

lukycola retains personal data for as long as your account is active and for a reasonable period after account closure, as required to fulfil legal, regulatory, and security obligations.

• Account registration and KYC documents are retained for the duration of the account and for a minimum period after closure as required for compliance purposes.
• Transaction records including PHP deposits, withdrawals, and betting history are retained to support account queries, dispute resolution, and security investigations.
• Support communications are retained for a reasonable period to allow follow-up on unresolved issues.

When retention is no longer necessary and no legal obligation requires us to keep the data, personal information is securely deleted or anonymised. You may request deletion of your personal data by contacting support, subject to our legal retention obligations.

As a registered lukycola player, you have the following rights regarding your personal information:

• Right to access — you can request a summary of the personal data we hold about your account.
• Right to correction — if any of your personal information is inaccurate or incomplete, you can update it through your account settings or by contacting support.
• Right to deletion — you can request deletion of your personal data. Note that we may be required to retain certain records for a minimum period due to legal obligations, even after your account is closed.
• Right to data portability — you can request a copy of your personal data in a commonly used format.
• Right to object — you can object to processing of your personal data in certain circumstances, including where it is used for direct marketing purposes.

To exercise any of these rights, contact the lukycola support team at [email protected]. We will respond to requests within a reasonable timeframe. Identity verification may be required before we can process your request.

The lukycola website and app use cookies and similar technologies to support platform functionality and improve your experience. The types of tracking used include:

• Essential cookies — required for the platform to function, including maintaining your login session and storing language and display preferences.
• Performance and analytics cookies — used to collect aggregate data on how players use the platform, which helps us identify and fix issues and improve page performance.
• Security cookies — used to detect and prevent fraudulent activity, including checking for unusual login patterns.

Essential cookies cannot be disabled as they are necessary for the platform to operate. For non-essential cookies, you can adjust your browser settings to block them, though this may affect some platform functionality. The lukycola mobile app uses equivalent session management technology as part of its standard operation.

lukycola is strictly for adults aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21. Age verification is a required step in our account registration and KYC process.

If we identify that an account belongs to a person under 21 years old, the account will be closed immediately, any unplayed balance may be returned at our discretion, and all personal data associated with the account will be deleted.

lukycola may update this Privacy Policy from time to time to reflect changes in platform operations, technology, or applicable legal requirements. When changes are made, the "Last Updated" date at the top of this page will be revised.

For significant changes that affect how your personal data is processed, we will notify registered players via the contact details associated with their account. Continued use of the platform after an update constitutes your acceptance of the revised policy.

We encourage you to review this page periodically to stay informed about how we protect your information.

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your personal information has been handled, please contact the lukycola support team:

Email: [email protected]

Support is available 24 hours a day, seven days a week. For data-related requests, please provide your registered account details so we can verify your identity before processing the request.